Terms & Conditions

P-Glassware a webshop of Pfleiderer-Glass-Works BV Address: Schaluinstraat 26, 3128 Tremelo, Belgium Email: info@pglassware.com Phone: +32 (0)478 55 56 06 Company / VAT number: BE 0829.639.218

These terms and conditions apply to all offers, orders and agreements made via the P-Glassware webshop. By placing an order, you accept these terms. Deviations are only valid if we have confirmed them in writing.

All prices on our website are stated in euros (€) and include VAT, unless otherwise indicated. We reserve the right to change prices. The price that applies is the price stated on the website at the time of your order. Obvious errors in pricing (e.g. clear typing errors) are not binding on us. In such cases, we will inform you as soon as possible and you have the right to cancel the order.

An order only becomes final once you have received an order confirmation by email. We reserve the right to refuse an order, for example in the event of suspected fraud or incorrect customer details. You are required to provide correct and complete information. Any additional costs resulting from incorrect address details will be borne by you.

Payment must be made when placing the order via PayPal, the only payment method currently offered in the webshop. Your order will only be processed once payment has been received. All payment transactions take place over secure connections (SSL). We do not store complete payment details on our servers.

We deliver to the countries offered as a delivery destination in the webshop at the time of your order. The applicable shipping costs per country are clearly shown during the order process, before you finalise your order. Delivery times are indicative. Delay does not give rise to a right to compensation. In the event of a significant delay (more than 30 days), you have the right to cancel the order free of charge. The full delivery terms — including the available delivery methods, processing times, and the procedure to follow in case of delay, transport damage or breakage — can be found in our Delivery Terms.

As a consumer, you have the right to cancel or return your order without giving a reason within 14 calendar days of receiving the product. To exercise your right of withdrawal: 1. Notify us within 14 days of receipt via info@pglassware.com 2. Return the product in its original condition and packaging within 14 days of your notification 3. Return shipping costs are at your expense, unless the product is defective or was delivered incorrectly We will refund the purchase amount within 14 days of receiving the return, using the same payment method as your original payment. The right of withdrawal does not apply to: • Products that have been personally altered or damaged by you • Products without original packaging that can no longer be sold as new

All products comply with statutory warranty provisions. As a consumer, you are entitled to a statutory warranty of 2 years from the date of delivery. In the event of a defective, damaged or broken product: • Report this within 10 calendar days of receipt via info@pglassware.com, with a description and photos of the defect • We offer repair, replacement or refund, at our discretion The warranty is void in the event of damage caused by improper use, accidents or normal wear and tear. The full warranty and damage procedure — including the reporting obligation for transport damage and breakage of glassware — can be found in our Warranty & Damage Terms.

P-Glassware is not liable for indirect damage, consequential damage or loss of profit. Our liability is at all times limited to the amount of the relevant order. We are not responsible for damage resulting from: • Improper use of the products • Force majeure (strikes, fire, flooding, pandemic, etc.) • Internet or network disruptions beyond our control

We process your personal data in accordance with the GDPR. For more information, please refer to our Privacy Policy.

Do you have a complaint? Please contact us via info@pglassware.com or via our contact form. We aim to respond to your complaint within 5 business days. If we are unable to resolve the matter together, you can turn to: • The Consumer Ombudsman Service (Belgium): www.consumentenombudsdienst.be • The European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Belgian law applies to all agreements. All disputes will be settled by the courts of the Leuven district, unless mandatory statutory provisions dictate otherwise.

P-Glassware reserves the right to amend these terms and conditions. The most recent version is always available on our website. The terms that applied at the time of the order remain applicable to orders already placed.