Privacy Policy

P-Glassware is the commercial and online trade name of Pfleiderer-Glass-Works BV, a company based in Belgium, specialising in the sale of premium glassware and accessories. Contact details: Company name: Pfleiderer-Glass-Works BV, trading as P-Glassware Address: Schaluinstraat 26, 3128 Tremelo, Belgium Email: info@pglassware.com Phone: +32 (0)478 55 56 06 Company / VAT number: BE 0829.639.218

We process personal data that you provide to us when you: • Place an order (name, address, email address, phone number, payment details) • Create an account (name, email address, password) • Fill in the contact form (name, email address, message) • Sign up for our newsletter (email address) • Visit our website (via cookies — see our Cookie Policy)

We use your personal data for the following purposes: • Fulfilling your order and delivering products • Communicating about your order (order confirmation, shipping, returns) • Customer service and answering questions • Sending our newsletter (only with your consent) • Improving our website and services • Complying with legal obligations (accounting, taxation)

We process your personal data on the basis of: • Performance of a contract: to process your order • Legal obligation: for accounting and tax obligations • Legitimate interest: to improve our website and services • Consent: for sending marketing communications (newsletter)

We do not retain your personal data longer than necessary: • Order data: 7 years (statutory accounting obligation) • Account data: for as long as your account is active, then a maximum of 2 years • Contact form messages: maximum 1 year • Newsletter subscription: until you unsubscribe

We never sell your personal data. We only share data with: • Delivery services (to deliver your order) • Payment service providers (for secure payment processing) • Hosting providers and IT service providers (to manage our website) • Accounting service providers (to process invoices) All our processors are contractually required to handle your data confidentially and securely.

In principle, we do not transfer your personal data outside the European Economic Area (EEA). If this is nevertheless necessary, we ensure appropriate safeguards in accordance with GDPR regulations.

Under the GDPR, you have the following rights: • Right of access: you can request which data we hold about you • Right to rectification: you can have inaccurate data corrected • Right to erasure: you can request deletion of your data • Right to restriction: you can have the processing of your data restricted • Right to data portability: you can request your data in a readable format • Right to object: you can object to processing based on legitimate interest • Right to withdraw consent: for processing based on consent To exercise your rights, please contact us via info@pglassware.com. We respond within 30 days. You also have the right to file a complaint with the competent supervisory authority: Data Protection Authority (Belgium): www.gegevensbeschermingsautoriteit.be

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption (HTTPS) for data transfer.

Our website uses cookies. For more information, please see our Cookie Policy.

We reserve the right to amend this privacy policy. The most current version is always available on this page. In the event of significant changes, we will inform you by email or a clear notice on our website.

For questions about this privacy policy or the processing of your personal data, please contact us via: Email: info@pglassware.com Post: P-Glassware, Schaluinstraat 26, 3128 Tremelo, Belgium